• Orders are processed within 1–2 business days
• Orders placed on weekends or holidays process on next business day
• You will receive an order confirmation email immediately
• Processing delays may occur during sale seasons
• Orders are verified for payment before dispatch

• Standard delivery available for all locations
• Express delivery option available in select areas
• Cash-on-delivery (COD) based on pincode availability
• All orders shipped through trusted courier partners
• Tracking details shared once the order is dispatched

• Standard delivery: 3–7 business days
• Express delivery: 1–3 business days
• Remote locations may take extra time
• Weather or courier delays may extend delivery time
• Estimated delivery date shown during checkout

• Free shipping above ₹X (you can fill)
• Standard shipping charges apply for orders below the limit
• COD charges may apply separately
• Shipping cost will be visible before payment
• International shipping charges differ based on location

• Tracking link sent via email/SMS
• You can track the order anytime until delivery
• Tracking may take 12–24 hours to update
• Contact support if tracking shows no movement
• Delivery agent may call before reaching your location

• Delivery will be attempted 2–3 times
• If unreachable, the order will return to our warehouse
• Wrong address may lead to delivery failure
• Re-shipping charges may apply for incorrect address
• Support team will contact you in case of repeated failure

If you have any questions regarding refunds or returns, feel free to contact us:
+1-541-754-3010
kidzcrush@elysa.com