• Product must be unused and in original condition
• Packaging, tags, and labels must be intact
• Return request must be raised within X days (add your days)
• Proof of purchase like order ID is required
• Certain items like baby food, diapers, and personal care items are non-returnable

• Baby food, formula milk, and edible products
• Diapers, wipes, and hygiene products
• Opened bottles, creams, and lotions
• Items damaged due to customer misuse
• Products marked as “Clearance” or “Final Sale”

• Refund is issued only after product inspection
• Refund method will match original payment mode
• Processing time usually 3–7 business days
• Delivery charges are non-refundable
• If product is rejected, we will return the item back to you

• Exchange allowed only for size/variant issues
• Product must be unused and in perfect condition
• Exchange is subject to stock availability
• If the requested item is unavailable, refund will be processed
• One exchange allowed per order only

• Share unboxing photos/videos as proof
• Report the issue within 24–48 hours of delivery
• We will arrange a replacement at no extra cost
• If replacement unavailable, full refund provided
• Courier damage claims will be handled directly by us

• Raise a return request via email or contact form
• Our team will verify and approve the request
• Pickup will be arranged by our delivery partner
• Product must be packed safely for return pickup
• Once received, refund/exchange will be processed

If you have any questions regarding refunds or returns, feel free to contact us:
+1-541-754-3010
kidzcrush@elysa.com